CV
Skills
Leadership
Team Collaboration
Analytical Thinking and Problem Solving
Customer Success Oriented
Digital Communication and Marketing Strategies
Salesforce Functional Development
Adaptability and Self-Learning Abilities
Agile Methodology (Scrum, Kanban)
Languages
French
English
Spanish
Experience
Since 2025
Salesforce Consultant
Freelance
Québec - Canada
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IT Project Management
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Salesforce Functional Development
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Customer Success
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Needs Analysis
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UX oriented
January 2024 - December 2024
Salesforce Consultant
asUgo Canada Inc.
Montréal - Canada
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Salesforce administration and consulting for public and private sector clients.
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Project management for CRM implementation with a focus on customization and user adoption.
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Collaboration with multidisciplinary teams to deliver efficient and scalable solutions.
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Service Cloud, Exeperience Cloud, NPC, PSS
May 2022 - December 2023
Project Manager
Municipality of Marchin
Marchin - Belgium
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Coordination of municipal economic development projects.
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Development of internal and external communication strategies to engage local communities.
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Management of cross-functional teams to execute municipal initiatives successfully.
March 2019 - April 2022
Project and Communication Officer
Centre Infor Jeunes
Belgium
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Oversaw project management for youth association activities.
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Secured funding through detailed grant applications.
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Conducted public interviews and facilitated group workshops.
August 2019 - September 2019
Parliamentary Assistant
Parliament of Wallonia
Namur - Belgium
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Managed networking and project initiatives for policy development.
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Designed and implemented strategic digital communication plans.
June 2018 - March 2019
Digital Communication Advisor
WeCook4You
Brussels - Belgium
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Developed and executed digital communication strategies to enhance brand visibility.
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Created content for online platforms to engage diverse audiences.
Certifications
June 2024
Salesforce
Salesforce Administrator Certification
June 2023
Salesforce
Salesforce Associate Certification
2014 - 2017
IFAPME
Management Certification
Belgium
Education
2010 - 2014
University of Liege
Bachelor's Degree in Information and Communication
Belgium