PROJECTS

Salesforce Projects

2024

Québec - Canada

Active consultant within the development team for the implementation of a Salesforce-based citizen case management system for municipalities in the Greater Montreal.
Worked on Experience Builder to design and deploy a citizen portal, ensuring optimal user experience (UX) and accessibility.
Responsible for translating all user-facing content into French and managing project documentation.

2024

Québec - Canada

Customer success and intermediary role between municipality and the development team in municipal projects for a municipality in the Greater Montreal area.
Ensured smooth communication, facilitated requirement gathering, and aligned solutions with municipal needs.
Responsible for French translations of the user interface and project documentation.

2024

Québec - Canada

Customer Success Management
Project management and optimization of PSS usage, Salesforce organization structure, and daily administration to enhance operational efficiency for municipal teams in municipalities in the Greater Montreal area (Québec, Canada).
Took over an existing Salesforce solution implemented by another integrator, improving its functionality and adapting it to evolving business needs from multiple municipal teams.
Collaborated with various city departments to refine the system, ensuring alignment with operational requirements.
Responsible for French translations of user-facing content and project documentation.
Led user training sessions to enhance system understanding and ensure seamless adoption of Salesforce solutions.
Empowered users to become autonomous by providing hands-on training, documentation, and ongoing support.
Increased user adoption rates through tailored learning approaches and change management strategies.

2024

Belgium

Project management and end-to-end implementation of Salesforce Nonprofit Cloud for three Belgian nonprofit organizations.
Conducted business needs analysis to define project scope and ensure alignment with organizational objectives.
Designed the architecture and built the entire solution, ensuring scalability, efficiency, and alignment with nonprofit best practices.
Managed project follow-up, ensuring smooth implementation, stakeholder coordination, and timely delivery.
Opportunity and grant management.
Subsidy applications.
Program tracking.
Volunteer coordination (CRM - Accounts, Contacts).
Responsible for the translations of user-facing elements and project documentation.
Led user training sessions to enhance system understanding and ensure seamless adoption of Salesforce solutions.
Empowered users to become autonomous by providing hands-on training, documentation, and ongoing support.
Increased user adoption rates through tailored learning approaches and change management strategies.

2022-2023

Belgium

Led the implementation of Dynamics for the municipality, overseeing external consultants, deliverables, internal analysis, and cross-functional collaboration
Renovation project of an iconic and strategic bridge for the region’s agricultural economy (Fondation Roi Baudouin – "Vis mon village" grant program). Managed multidisciplinary teams, budgeting, planning, and project documentation.
Support and project management for the revitalization and redevelopment of Place de Belle-Maison (Marchin) as part of a Région Wallonne grant program ("Cœur de village"). Managed multidisciplinary teams, budgeting, planning, and project documentation.
Coordination and facilitation of an entrepreneurship network, bringing together local business owners to develop concrete actions to stimulate regional economic growth.
Organization of networking events to foster collaboration among local businesses.
Planning and execution of local markets to encourage buying local and support small businesses.
Hosting regional artisan events to promote local craftsmanship and entrepreneurship.